Review of the rental

  1. Procedure for submitting a Review

    A review regarding a holiday in a rental (hereafter “the Review(s)”) may be submitted only by a holidaymaker who actually stayed in the rental subject of comment.

    To leave a Review, the Holidaymaker has to create an account by indicating personal information: last name, surname, email address, phone number and password and accept the Terms of Service of the Amivac Website.

    The Holidaymaker assesses the holiday by choosing an overall mark (out of 5) along with a review; he/she may also assess the following criteria: value for money; communication with the Owner; location of the rental; cleanliness of the rental.

    The Holidaymaker may also send private comment to the Owner (these comments will not be published).

    The Holidaymaker receives a request for confirmation by email and must validate his comment within 30 days after receiving this email. Without this validation, the Comment will not be published.

    Once the Comment is validated by the Holidaymaker and published, the Owner will be notified by email.

  2. Publication of the Reviews

    The Reviews of the Holidaymaker and/or of the Owner will be published upon expiry of the Review Period, for an unlimited term.

    • The Owner’s Review will be published on the Holidaymaker’s profile.

    • The Holidaymaker’s Review will be published on the rental Advert, and on the Owner’s profile.

    • The overall mark attributed to the rental may be accessed on the page of the Advert.

    The Holidaymaker may contact the Customer Services department of Amivac in order to delete a Review that they have published.

  3. Conditions of admissibility of the Reviews

    AMIVAC reserves the right to refuse or delete any Review, without notice, that contradicts the legal provisions and/or these GTS, without this creating an obligation for AMIVAC to check the content, accuracy, quality or coherency of the Review.

    The Reviews will be automatically checked in order to detect any content that does not comply with the rules stipulated below.

    The Holidaymaker and the Owner undertake to ensure that the content of the Reviews:

    • complies with the laws and regulations in force,

    • does not infringe or contradict public law and order or proprieties,

    • does not infringe the rights and private life of third parties,

    • does not contain any disparaging, libellous, offensive, insulting remarks or remarks that may harm the image or reputation of a private individual or legal entity, in any way whatsoever,

    • does not infringe intellectual property rights of any person whatsoever,

    • does not encourage hatred, violence, suicide, racism, antisemitism, xenophobia, homophobia,

    • does not encourage discrimination of any person or group of persons due in particular to their political opinions, ethnic group, religion, or due to their sexual orientation,

    without this list being complete.

    The Holidaymaker also undertake:

    • not to carry out any kind of trade or publicity in their Reviews,

    • not to include email addresses, telephone numbers or hypertext links in their Reviews.

  4. Liability of Reviews

    AMIVAC, in its capacity as host of content, may not be held liable for the Reviews in any way whatsoever.
    Thus, and in any event, the author of the Review is solely liable for its content.
    In the event that AMIVAC is involved in a claim or court action based on the content of a Review, AMIVAC reserves the right to introduce the author of the Review in the proceedings.

  5. Reporting of Reviews

    Any internet user will have the possibility to report a Review from the Advert or profile of the Holidaymaker or Owner.
    The Owner or the Holidaymaker may also report a Review received from their Account.

    AMIVAC thus reserves the right, at its sole discretion, and upon prior notification to the author of the Review, to withdraw the reported Review from the Website.

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