Asistencia
Amivac

Ejemplo 1: Ya me-tengo una cuenta es Amivac: Videos Acceda a su cuenta y haga clic en el botón "Lista de su propiedad" en la bandera azul en la parte superior de la página

Ejemplo 2 .: todavía no se ha registrado Amivac: Videos Haga clic en el botón "Crear una lista" en la bandera azul en la parte superior de la página principal. Se le pedirá para crear su cuenta y automáticamente será redirigido a la página para crear su lista.

Una vez que su lista es completa, haga clic en el botón azul "Publicar mi lista". Todo lo que hay que hacer ahora es elegir su paquete de suscripción y confirmar su pedido de sus listados a ser cargados en línea!

El costo de una lista variada, dependiendo de la duración y el paquete de suscripción que elija. Se puede encontrar todo lo que necesita saber acerca de nuestros paquetes haciendo clic en Cerrar en el enlace siguiente: Amivac: Paquetes de suscripción

Su anuncio estará en línea durante 12 meses. Puede eliminar su perfil de publicación y putt de nuevo en línea en cualquier momento. Tenga en cuenta que la suspensión de la publicación de la lista no cambia la fecha de caducidad de su suscripción. Durante su suscripción, puede aussi renovar la publicación de su perfil. La nueva suscripción se iniciará Luego, al final de su suscripción actual: no se perderá ningún día por la elección para renovar su lista antes de tiempo.

Al crear su perfil, se puede añadir hasta 25 fotos con la pestaña de fotos para mostrar su propiedad. Haga clic en "Añadir una foto" botón y elegir archivos JPG, JPEG o PNG (tamaño de la fotografía máxima: 20 MB).

Una vez que su anuncio está en línea, puede editar o añadir nuevas fotos en cualquier momento la sección "mi lista" haciendo clic en Cerrar en "Editar mi lista", luego en "Fotos".

Para localizar su propiedad, haga clic en el menú "Mi lista" A continuación, haga clic en "Editar mi lista." Seleccione el enlace "Lugar" donde se puede editar la dirección de su propiedad. Si la posición en el mapa no es correcta, puede cambiar la posición del cursor en el mapa.

El tipo general es la tasa predeterminada para el alquiler de su qui propiedad se aplica a todos los períodos disponibles para alquilar, excluyendo los períodos de qui te-tiene una tasa de temporada.

Para introducir la norma bazo, haga clic en "Mi lista" en el menú de su cuenta de propietario Luego haga clic en "disponibilidad y precios". A continuación podrá ver la subsección "tarifa estándar".

Para crear un bazo estacional, haga clic en el menú "Mi lista" en su cuenta de propietario, a continuación, haga clic en "Disponibilidad y precios". La sección "Tarifas de temporada" Le permite establecer tasas específicas para algunos períodos del año, ya sea con el formulario de entrada o haciendo clic en Cerrar en el calendario.

Para visualizar y editar las tarifas para sus anuncios, haga clic en "Disponibilidad y precios" en el menú "Mi lista" y luego haga clic en el apartado "Añadir una promoción".
tiene que introducir la fecha en el campo de "la Se aplica la promoción de la validez de ... a ... "y llenar los espacios en blanco otros tales como" tarifa promocional "; estancia mínima, el día de la semana que desea que su huésped puede entrar en su alojamiento

Ejemplo :. Me gustaría ofrecer un descuento del 20% del 5 al 30 de julio con una estancia mínima de 2 días y la llegada del año el domingo.

Su avance se-tiene una etiqueta especial y será publicidad en el Amivac'Homepage.

Su lista estará disponible para los huéspedes en un máximo de 30 minutos tras el pago de su pedido ha sido aprobado-.

En primer lugar, comprobar el estado de sus anuncios en su cuenta de propietario con el menú "Mi lista". Para ser visible en los resultados de búsqueda, el estado de las TIC debe ser "publicado".

Si este es el caso, compruebe los criterios que algo para su búsqueda. Estos deben, por supuesto, ser identiques a la información que comparte entrado de su perfil.

Los anuncios son selon Oficial del tipo de suscripción y valoración de la calidad de la lista.

¿Cómo puedo averiguar calificación de calidad de mi lista?

Para averiguar calificación de calidad de su lista, haga clic en "Diagnóstico de venta" en el menú "Mi lista". Entonces usted será ble para ver la calificación de su establecimiento, junto con una serie de consejos para ayudarle a mejorar la calidad y el rendimiento de la lista.

Puede crear y gestionar Muchos tienen anuncios como desee con su cuenta de propietario haciendo clic en Cerrar en el botón "Lista de su propiedad" en la parte superior derecha de la pantalla.

Haga clic en el botón "Lista de su propiedad" en la bandera azul en la parte superior de la página.

Si ya-tiene varios anuncios, puede aussi haga clic en "Crear una nueva lista" en la sección "Mis anuncios 'sección de su cuenta de propietario.

The required fields for publishing a listing are:

• The property type (house, apartment, etc.)
• The property address
• The title of your listing
• The description of your listing
• At least 1 photo
• A standard rate
• Some key information about your property:
  • Surface area
  • Number of rooms
  • Number of bedrooms
  • Maximum number of guests
  • Number of bathrooms
  • Number of beds

To boost the visibility of your listing, you can:

• - Improve its quality rating by following the advice given in the “Listing diagnostic” section of of the “My listing” menu in your owner account.
• - Have your listing appear in additional locations on the site with the “Star” and “Front Page” visibility options. This positioning will enhance the visibility of your listing on the site.

What is the “Front Page” visibility option?
What is the “Star” visibility option?
SeLogerVacances : Subscription Packages

The “Home Page” visibility option shows your listing on the SeLogerVacances’ homepage, the starting point for all guests’ searches!

SeLogerVacances : Subscription Packages

The “First Page” visibility option shows your listing at the top of all search results pages for your area. Guests planning a stay near your property won’t be able to miss you!

Amivac : Subscription Packages

To find out the expiration date of your listing, go to the management page for your listing (in the “My listing” menu) where you will be able to find the expiration date of your listing.

Yes, you can pay by cheque by sending a cheque made out to SeLoger to the following address:

SeLoger Chez Cabot
42 avenue Kléber
75016 Paris

Don’t forget to write your order number on the back of your cheque.

Customised offers are available for 3 or more published listings.
For more information contact us.

Yes, you can temporarily suspend the publication of your listing at any time by clicking on “Settings” in the “My listing” menu. To do so, simply click on the green “Online” slider. This will turn red and read “Offline”. You can put the listing back online in the same way. Please note that suspending the publication of your listing does not change the expiration date of your subscription.

In addition to French, Amivac makes it possible to translate all the descriptive fields (free text fields) into English. To do this when creating or editing your listing, click on the icons by the free text fields showing a flag or a “plus” sign. You can then translate your text into the desired language.

To renew the subscription for your listing, click on “Renew” in the “My listing” menu. All you need to do is choose the subscription and the visibility options which best meet your needs.

To display and edit your listing’s calendar, click on “Calendar and rates” in the “My listing” menu. You can then add an “available”, “unavailable” or “already booked” period.

To reply to a request for information from a guest, simply go to the Messaging menu. You can then respond to a request for information directly via our secure messaging service. Your personal data remains protected and all your conversations will be archived. However, if you wish, you can also respond to the guest via your own email account. Please note that if you do this, we will be unable to calculate your average response time to guests’ requests and the quality rating of your listing will be affected.

To view an invoice, go to the “Invoices” subsection of the “My profile” menu.

In the “My listing” tab of your owner account, you can find a key which explains the status of your listing.

Here are the explanations for the possible statuses of your listing:

• Draft: One or more required fields are missing before your listing can be approved and you can make your payment.
• Unpaid: Your listing has not been published yet, you must choose a method of payment and confirm your order for it to be published.
• Awaiting payment: Your listing will published when your payment (cheque or bank transfer) is received.
• Undergoing activation: Your listing will be published when your card payment is approved.
• Awaiting publication: Your listing has been approved and will be published very soon.
• Published: Your listing is online and visible to guests.
• Suspended: Your listing has been removed temporarily from publication.
• Expired: Your subscription has expired and your listing has been removed from publication.
• Incomplete: Your listing is not complete, some required information is missing.

If a Amivac salesperson helped you to create your account, the status of your listing will show as incomplete.

To edit your contact details, go to the “My Profile” menu in your owner account. You can edit all of your contact information and save your changes by clicking on the “Edit my details” button. All of these changes will be applied to your listing(s).

To log in to your owner account, you must click on “Log in” in the blue banner at the top of the homepage and enter your email address and password.

To create a new password, click on the “Forgotten your password?” link in the “Log in” section. After entering your email address, you will receive an email with a link to reset your password.

To edit your listing, click on the “My listing” menu, then click on “Edit my listing”. Remember to save your changes so that these are taken into account. The changes will be visible to guests in a maximum of 30 minutes.

Search engines bots which scan websites may take some time to remove listings which have been deleted from their original site. However, if a potential guest clicks on the listing from the search engine results, he or she will not be able to view your listing since it will no longer be visible on our site.

To view statistics for your listing, go to the “Statistics” menu in your owner account. You will be able to see:

• the number of times your listing has appeared in guests’ search results
• the number of visits to your listing
• the number of email requests made
• the number of requests to display your telephone number
• the number of clicks on your website, if included.

If you receive suspicious emails from people asking for personal or banking information, we advise you to ignore them. They are likely to be scams.

However, we remind you that Amivac cannot be held responsible for any problems which occur between site users and other parties.

If in doubt about a message from Amivac asking you, for example, to enter personal information, please contact us. This may be a phishing attempt.

Check that the email address for your owner account has been filled in correctly. You should also check that emails from Amivac are not being filtered into your inbox’s spam folder.

Go to the “Calendar and rates” subsection of the “My listing” menu and click on “Seasonal rates”. Choose the period for which you want to provide this information and enter the price per night or week, the arrival day and the minimum stay (eg, for rentals from Saturday to Saturday, choose Arrival day = Saturday and Minimum stay = 7).

Go to the “Edit my listing” subsection of the “My listing” menu in your owner account and click on “Payment method”. You can specify a security deposit, an initial deposit, a local tax and any other charges here.

Go to the “Edit my listing” subsection of the “My listing” menu, click on “Description” and fill in the full address of your website in the “Link to your own site” field (eg: http://www.seloger.com)

Simply enter your number of holiday keys/stars in the “Quality label” section of your listing. You must also provide your membership number - it will not be visible to guests.

It is possible to change the property type of your listing. However, you can only change the sub-category to which your property belongs in the “Edit my listing” menu, in the “Description” section.

If you want to change your property’s category, you can contact us.

For a draft listing, you can delete your listing and create a new one by clicking “List your property” at the top right of the page.

The search algorithm takes into account all of the filters selected by the guest by offering listings which match the search criteria. The relevant listings are then ranked according to the type of subscription and the listing's quality rating.

The average response time takes into account the period between the receipt of a request from a guest and the response from the inbox of your owner account.

It is best to update your calendar with every new booking, whether made through our site or not. This will save you time by ensuring you only receive requests for information which can actually lead to a booking and it also reassures guests who will see that your listing is popular!

Go to the “Edit my listing” subsection of the “My listing” menu. Click on “Description” and fill in the full address of the page where your video can be viewed in the “Link to a video” field (for example: https://www.youtube.com/watch?v=b5h_NF_JVvU)

Authorised video sites:

• YouTube.com
• Dailymotion.com
• Vimeo.com

Click on “Calendar and rates” in the “My listing” menu. You can then add an “available”, “unavailable” or “already booked” period.

As with any online purchase, you have a period of 14 days after payment for the service in which to cancel your purchase. To exercise this right to cancel, simply send us a letter at the following address with the cancellation form in PDF format attached to your confirmation email which was initially sent to your email address to:

SeLoger
Service Comptabilité Amivac
65 rue Ordener
75880 - Paris Cedex 18

You will be refunded on a pro rata basis for the length of time for which you used the service (the date of the postmark marking the end date of the service).

If you cannot find the cancellation form, please contact us.

You can delete your listing by going to the page to manage your listing from the “My listing” menu; then click on the “Delete my listing” button.

In application of Article L324-2-1 of the Tourism Code, we inform you of the obligations of declaration or prior authorization expected by Article L. 324-1-1 of the Tourism Code and Articles L. 631-7 and following of the code of construction and housing.

The information given below does not constitute personalized advice but contains useful links to the provisions in force in France at the time of writing, subject to any subsequent modifications. You are invited to ensure that they are accurate, up-to-date and to contact the relevant services or specialized council for more information on the legal or tax regime applicable to your situation.

To rent a « meublé de tourisme », you must comply with a number of procedures.

The different declarations to be made are the following:

• Declaration of primary or secondary residence: What is the declaration of principal or secondary residence?
• Declaration in Town Hall: What is the declaration in Town Hall?
• Registration procedure in Town Hall: What is the registration procedure in town hall?
• Prior authorization of change of use: What is the prior authorization of change of use?
• Change of destination: What is a change of destination?
• The other procedures: What are the other procedures to follow?

You can consult the following "practical file": https://www.service-public.fr/particuliers/vosdroits/F2043.

The « meublé de tourisme » is defined by Article D.324-1 of the tourism code.

This is the rental of a villa, an apartment, or a furnished studio, for the exclusive use of the tenant, offered for rent to a passing client who makes a stay characterized by a day rental, a week rental or a month rental, and who does not choose to live there.

The tenant is not intended to settle in a sustainable way and housing should not be his main residence. This rental can be done by the day, the week or the month but can not be concluded for a duration greater than 90 days for the same person. Beyond this period, the location becomes a residential lease governed by other regulations.

When creating your rental announcement, you will have to declare whether the rented accommodation is your principal or secondary residence.

What is a principal residence?

• Your home is your principal residence if you occupy it 8 months minimum per year except professional obligation, reason of health or force majeure (article 2 of the law of July 6, 1989 tending to improve the reports rental and modifying the Law n ° 86-1290 of December 23, 1986 https://www.legifrance.gouv.fr/affichTexte.do?cidTexte=JORFTEXT000000509310).

What is a secondary residence?

• Conversely, a secondary residence is occupied less than 4 months per year.

Only « meublés de tourisme » other than principal residences will have to be declared in town hall.

As a reminder, the principal residence is defined as a housing occupied at least 8 months per year.

To resume:

• If you rent your principal residence for less than 4 months a year, you do not have to declare your accommodation in town hall.
• If this is not your principal residence, you must declare your accommodation in town hall using the following form: https://www.formulaires.modernisation.gouv.fr/gf/cerfa_14004.do
• If no statement is made, you expose yourself to a fine of up to 450 €.

You can consult the following « practical file »: https://www.service-public.fr/particuliers/vosdroits/F2043

If your rental is located in a so-called tense area and the town hall has decided to introduce a registration procedure, you will be responsible for the registration process by teleservice.

If you have more than one property that you would like to rent occasionally, each accommodation must be registered separately.

In cities that have chosen to set up a registration procedure : if you occasionally rent your accommodation (to tourists for example), whether your principal or secondary residence, you will have to do this procedure.

Setting up a registration procedure is optional and depends on the choice of the municipality.

On 01/03/2018, cities including Paris, Bordeaux, Nîmes, Lyon and Nice voted to set up this registration procedure.

For Paris, the registration procedure has been in place since October 1, 2017: https://teleservices.paris.fr/meubles-tourisme/.

From June 30, 2018, the issue of a registration number for a declaration of « meublé de tourisme » will be mandatory in Versailles https://www.versailles.fr/mairie/tous-mes-formulaires/.

The list of municipalities having introduced the registration procedure is subject to constant change, we invite you to get closer to your municipality to find out if it has been established this procedure.

The registration procedure must be carried out using a teleservice and it is necessary to fill in the following information:

• The identity, the postal address and the e-mail address of the declarant;
• The address of the furnished accommodation, specifying, when it is part of a building with several premises : the building, the staircase, the floor and the apartment number. When this opportunity is offered to him, the declarant may indicate the invariant number identifying the accommodation, as it appears from his notice of residence tax, in place of the postal address of the accommodation;
• The principal residence status or secondary status; - The number of rooms composing the furnished accommodation, the number of beds and, if applicable, the date of the decision of classification and the level of classification or any other quality recognition of « meublé de tourisme ».

The declaration is the subject of a registration number issued by the municipality. You will need to insert this registration number into your rental listings.

If you are a tenant and you rent occasionally your accommodation, you must register because it is your principal residence.

Reminder: subletting is allowed in France (except for social housing) provided you have permission from your landlord.

To find out more: What are the other procedures to follow?

Once the registration procedure has been completed and the registration number obtained, go to the "Manage my listings" tab, then "Listings"

In the home of your ad click on "Modify my listing"

In the right part of the screen click on « Change the address »

In the field "Registration number" enter your registration number

Click on "Save" to save your entry

When the accommodation is your principal residence, it can not be rented for more than 120 days a year through our platform. Thus, beyond 120 nights rent (calculated in the calendar year), the accommodation can not be the subject of a rental offer through us until the end of the current year, in application of article L324-2-1 of the Tourism Code.

In some cities, the hiring of the secondary home requires obtaining an authorization or a temporary authorization of the town hall to modify the changes of use of the tourist rental.

This authorization for a change of use does not apply to the principal residence of the renter, rented for a limited period of time over a period not exceeding 4 months per year.

This procedure concerns housing located in municipalities with more than 200 000 inhabitants (Paris, Marseille, Lyon, Toulouse, Nice, Nantes, Strasbourg, Montpellier, Bordeaux, Lille, Rennes) as well as the municipalities of the departments of Val-de-Marne, Hauts-de-Seine and Seine Saint-Denis. To transform your property into a furnished accommodation you have to get closer to the services of your Town Hall, you will find all the procedures. It can be matched, as in Paris, by financial compensation as commercial law.

In Paris, consult the website of the Paris town hall for more information.

Without authorization, you are liable to a fine of € 25,000 per property unit and a penalty of up to € 1,000 per day per m² until regularization. Similarly, criminal sanctions are possible in case of false declaration, concealment or attempted concealment of the local subject to declaration (Article L 651-3 of the Construction and Housing Code: imprisonment for one year and a fine of € 80 000).

If you want to turn your property into a tourist accommodation for the reception of travelers throughout the year, you must file in town hall an application for planning permission.

For Paris, check the website of the Paris City Hall.

If you are a tenant of your home

Some leases exclude the subletting of a furnished accommodation.

These rules are of strict application, under penalty of heavy penalties up to the termination of the main lease.

(i) For dwellings subject to Law 89-462 of 6 July 1989 ("private accommodation")

This is the classic residential lease.

• In the case of an empty or furnished rented accommodation when the lease is signed, the written agreement of the landlord stating the amount of the rent of the sublease will be mandatory. In addition, the amount of rent is framed: the price of rent per square meter of the subleased local can exceed that paid by the main tenant.
• For leases signed after March 27, 2014, in addition to the previously stated obligations, this written agreement and a copy of the lease to the sub-lessee must be provided to the sub-lessee.

In case of non-compliance with the obligation to request written agreement to the owner, the tenant could be sentenced to pay a fine, damages and interest and have his lease terminated for breach of contractual obligations.

If the initial lease agreement ceases, the sublessee can not claim any right against the lessor, nor any title of occupation.

Note: in the case of a sublease, the tenant in title remains bound by his obligations, particularly with regard to the principal lessor and third parties, and he is responsible for disturbances and damages caused by his sub-tenant.

(ii) For other types of dwellings

For dwellings of the low-rent housing type, for subsidized housing, and for dwellings subject to the law of 1 September 1948, subletting as « meublé de tourisme » is prohibited.

In case of non-compliance with this prohibition, the tenant in title could be condemned to the payment of a fine, of damages and interests and to see his lease terminated for non-respect of the contractual obligations.

If you own a property in a condominium

Before you consider renting your accommodation in furnished tourism, it is essential to check if this activity is authorized within the condominium by checking this point in the co-ownership regulations.

Several hypotheses are possible and the regulation can:

• prohibit the express practice of short-term rentals;
• submit the short-term rental activity to the authorization of the co-owners.

Collection and payment of the tourist tax

The tourist tax is a tax that allows the municipalities to finance the expenses related to the tourist frequentation or the protection of their natural tourist spaces for a tourist purpose.

The tourist tax applicable to « meublés de tourisme » depends on the star classification or an equivalence established by the community.

To be applicable, it must have been instituted by a deliberation of the municipal council.

For more information, please inquire at the town hall of the accommodation or via this website with an online form.

In the case of a « meublé de tourisme » based in a municipality that has instituted the tourist tax, it is up to you to have the tourist tax paid by the tenant and to return it to the municipality on a date fixed by municipal deliberation.

Para desactivar la renovación automática, inicie sesión en su área de propietario, luego vaya a la configuración de anuncios y haga clic en Ir a sus preferencias de pago. Una vez en esta página, seleccione la suscripción correspondiente y desactive la casilla "Renovación automática".

To create a guest account click on “Log in” in the blue banner at the top of the home page.

Tip: make sure you choose a password containing at least eight characters, including one number and one letter.

A guest account allows you to:

• Access a secure inbox where you’ll find all of your requests for information.
• Save time when making a request for information by having your information already pre-filled.
• Save the listings you love as a list, to make it easier to find and share them.
• Create a profile which you can use to introduce yourself to owners.

If you have a guest account, your email address will not be sent to the owner following a request for information. The owner will be able to answer you either via the messaging service through your Amivac account or via your phone number.

If you don’t have a guest account, the owner will have access to your phone number and your email address following a request for information.

Owners are advised to reply to guests within 24 hours. However, it may be that the owner cannot reply immediately.

We advise you to check that your request for information has been sent to the owner by checking your inbox for an email confirming this request.

If the owner has chosen to display his/her phone number on the listing (below the contact form), feel free to call the owner.

If you still do not receive an answer, you can always contact other owners who are bound to have a property to suit you.

Follow these steps to search for and book your holiday rental:

1. Search on the home page, entering at least one destination you’re interested in.
2. You can refine your search on the search results page by sorting listings and using search filters (the dates of your stay, the number of beds, budget, facilities, display listings by increasing price, type of accommodation, etc.).
3. You can display results in a classic list or on a map - it's up to you. If the most important element is the location of the property, the map mode allows you to view this information immediately. Find out more.

Click on the heart which appears on the listing’s photo.

If you are logged in to your guest account, all you need to do is choose a list of favourites and then add the listing. You will find the listing in this list when logged in to your account.

If you're not logged in but you do have an account, simply log in via the page which appears after clicking on the heart.

If you do not have an account, please create one.

For more help, visit: Create my guest account.

Log in to your guest account then click on “My holidays” at the top of the page.

Once in your guest space, click on “My favourites”. You can view and manage your favourites in this section.

1. Go to the home page and enter your destination.
2. On the results page, you’ll see a list of listings along with a map to the right of the list. Click on “Enlarge map” to access the search geographically.
3. Click on your chosen area on the map and then zoom in or out, if necessary. The listings shown on the left of your screen will be updated as you view listings on the map.
4. You can also zoom in on surrounding areas to expand your search.
5. Black dots represent the rental properties and their location, you can click on the dots to view information about the properties.

To enjoy peace of mind on holiday - take out a cancellation insurance.

You can book a property by contacting the owner directly. To do so, view the listing you’re interested in and then:

1. Click on “Contact the owner” on the right of the page.
2. Fill in the form and click on “Send my message”; an email will immediately be sent to the owner with the details of your request.
3. You will receive an email confirmation for each request for information you send.
4. The owner will reply as soon as possible and you can contact him or her by email to agree on the terms of booking.

You can also contact the owner by phone. To do so, click on “Display the phone number” on the right of the page of the listing you’re interested in.

To cancel a booking, please contact the owner directly by email or phone.

Amivac publishes holiday rental listings from individuals or tourism professionals.

You will find a wide range of listings: apartments, houses, campsites, bed and breakfast, cottages, holiday residences and unusual housings.

You can change your profile via “My Profile” in your guest account.

You can change the language of the emails you receive via “My Profile” in your guest account, by changing the “Contact language” setting.

Amivac publishes holiday rental listings from individuals and tourism professionals.

You will find a wide selection of properties: apartments, houses, campsites, bed and breakfasts, cottages, holiday homes and unusual properties.

If you are concerned about a listing or a fraudulent transaction, please contact us. Reporting such problems allows us to protect other users of the site and to offer you the best services possible. We also encourage you to read our serenity guide on things to bear in mind to avoid the most common scams.

If you are interested in a rental, we recommend using the most common methods of payment: debit or credit card, cheque or bank transfer. These methods provide you with a proof of payment which is always useful.

We strongly recommend that you don’t use money transfer services like Western Union or Moneygram and that you don’t send money directly to the owner.

If an owner suggests an unusual payment method, please contact our help centre to report this suspicious behaviour; our advisers will be happy to help you.

Contact our customer service
Read our guide to stress-free holidays

There are two options available if you want to contact the owner before booking:

By filling in an information request form:

Go to the listing and click on the button “Contact the owner”. You can use the information request form to communicate directly with the owner to ask your questions.

Once you’ve sent your message, the owner will be notified by email and will respond as quickly as possible via the Amivac secure messaging service.

You will then be notified when you have a new message in your inbox.

Contact our customer service

By phone:

Go to the listing and click on the button “Display the telephone number” which will display the number on which the owner wants to be contacted.

If the owner doesn’t answer your call, feel free to leave him/her an answerphone message or to send a request for information using our form, available on the listing by clicking on the button “Contact the owner”.

As a guest, you have a secure inbox which is accessible via your account and which you can use for secure communications with the owner.

To access it, click on “Log in”, at the top right of your screen or click on this link.

Once you’ve logged in, click on “My Holidays”, then on “Inbox”.

When you receive a new message, you will be sent an email with a direct link to your inbox.

There are various payment methods for booking a holiday rental. We recommend that you contact the owner via the contact form on the listing to find out which payment methods he/she accepts.

However, the most common payment methods are: debit or credit card, cheque, bank transfer. These methods provide you with a proof of payment which is always useful, particularly in case of dispute.

We strongly recommend that you don’t use money transfer services like Western Union or Moneygram and that you don’t send money directly to the owner.

If an owner suggests an unusual payment method, please contact our help centre to report this suspicious behaviour; our advisers will be happy to help you.

Read our guide to stress-free holidays

Our site hosts the listings for owners’ holiday rentals.

As such, we do not play any role in the transaction, since you deal directly with the owner of the property. In this way, the owner is the only person able to provide you with an invoice for your stay.

We therefore advise you to contact him/her for an invoice.

The summary of your booking has a direct link to the listing: click on the listing’s cover photo.

The listing can’t be found? This can happen because owners must pay a subscription which lasts between 3 and 12 months to publish their listing on our site. Consequently, it’s possible that the listing which you have booked has expired and is no longer visible on our site.

However, the owner's account is still active. So you can still contact the owner from your secure inbox or by email.

How can I access my secure inbox?
Where can I find the summary of my booking?

You cannot change your booking on our site. Please contact the owner directly via your secure inbox.

How can I communicate with the owner about my booking?

To find your booking reference, go to the summary of your booking, available in the “My Bookings” section of your guest account.

Where can I find the summary of my booking?

The summary of your booking can be accessed via your guest account in the “My Bookings” section. You will be able to find the dates of your stay, the details of the amount paid as well as all the information you need to get ready for your stay.

To contact the owner, use the secure messaging service which is part of your guest account. You can also contact the owner by phone: his/her phone number is available in the summary of your booking.

How can I access my secure inbox?
Where can I find the summary of my booking?

The security deposit is not managed by our site. We suggest an amount as a guideline when the owner sends us information about the property.

However, we advise you to contact him/her directly to find out the exact amount. We also recommend that you don’t pay the security deposit before arriving at the property and carrying out an inventory.

The security deposit is a sum of money to be paid to the owner by guests on arrival at the property to protect him/her in case of damage to the property and/or furniture.

If you pay a security deposit, we recommend that you wait until arriving at the property and that you request an inventory on arrival and departure.

An incident on arrival at the property is considered as a major incident in the following cases:

• The guest can not take possession of the rental: the rental does not exist, the owner has not shown up to allow the guest to access the rental, or unjustifiably refuses him access to location.
• Significant discrepancies between the actual and advertised property.

As of your reference arrival date at the property, you have 24 hours to report a major incident.

What is the reference arrival date at the property?

This is the date on which your stay begins (as stated on our site) at 3pm local time in the town in which the property is located.

If you find yourself faced with a major incident in the 24 hours after your reference arrival date at the property and after having contacted the owner, you can report the incident to us via your guest account.

1. Log in on this page
2. Click on “My Holidays” then on “Inbox”
3. Open the conversation about your booking
4. Click on “Report an incident”
5. Read carefully about what is considered to be a major incident and fill in the required fields.
6. Confirm your incident report.

Our services and the owner will be informed by email and the payment of the total booking amount to the owner will be blocked.

We will ask the owner to contact you to find an amicable solution to this situation. We remind you that Amivac is not supposed to play the role of mediator, given that the transaction is solely between you and the owner.

You will then have 72 hours (reference arrival date + 72 hours) to send us a copy of your complaint to the following address: incident.Amivac@seloger.com with the subject “Incident Booking $Booking Reference”.

After this time, unless we hear from you or receive a copy of your complaint relating to the reported incident, the booking amount will be paid to the owner.

You can contact the owner via the secure inbox of your guest account or by phone.

If you don’t manage to contact the owner despite numerous calls, please contact our customer service via the dedicated form so that one of our advisors can help you.

How to contact an owner
Contact customer service